Simon who likes to tumbl
FT vs Guardian: The Ongoing Paywall Debate

The Financial Times has been held up as something of a pioneering newspaper, but its latest digital expansion comes at cost to the print.

The paper has done a good job of adapting to the digital world, attracting large numbers of paying subscribers to both print and online. It’s usually the default pro-paywall example; although with the note its content has the advantage of being unique enough to attract paying readers.

Long standing editor Lionel Barber announced on Monday a renewed focus on digital, and is hiring 10 new employees specifically under a digital remit. The knock-on effect is 35 current FT staffers face the chop – or more accurately being offered a ‘buyout’ according to Paid Content. 35 of these buyouts will save the paper £1.6m this year, according to an internal email sent yesterday.

Barber says “The intention is to reduce the cost of producing the newspaper and give us the flexibility to invest more online”. There’s also a mandate to focus more on “priority stories”, an streamlined international presence and new products in the coming year.

Interestingly, Barber sees less competition with rival papers and more with social media channels, “Our common cause is to secure the FT’s future in an increasingly competitive market, where old titles are being routinely disrupted by new entrants such as Google and LinkedIn and Twitter.” 

On the surface it may look like hard number crunching (+10 -35 isn’t tough maths), but these are the hard calls publishers and editors are being forced to make in the digital world. Ultimately is does mean we’re looking at smaller editorial teams, but it also means more focused teams delivering the content readers want to consume and pay for. What Mr Spock might have called ‘the needs of the many’. Although there’s no way around the fact it’s tough times for the 35 potential buyouters. 

At the sometime Barber was tapping out his email, Andrew Miller, CEO of Guardian Media, has reaffirmed the group’s commitment to “open journalism” and shunning of the paywall model. Miller is one who has argued the FT’s paywall works because subscribers were always willing to pay for the premium business and financial content - something his paper can’t match. In an article with The Economist last week, he wrote:    

 “The overriding business task is to monetize the online audience…when we talk of ‘audience’ we still mean our readers…newspapers have always used a blend of different funding mechanisms to extract revenues for their ‘product’. That’s why I am unconvinced by those who say that the only model that works is to build paywalls. This is not an area where one size fits all.

“In some news organisations where growth in readership may not be so important and in particular where there is a strong existing print subscriber base to build on, a pure paywall may make excellent business sense. The Economist and perhaps the Times spring to mind here. It also makes sense in other publications which feature business-critical information – for example, the Financial Times and, in the Australian context, the AFR.”  

In short, the FT et al can afford to monetise content and focus on digital because they don’t have to worry about growing their readership – but The Guardian does.

So where The Guardian is competing with paid-for titles and grabbing readers wherever it can, even in Australia now, the FT is more concerned about monitising content and developing a profitable digital business. The idea of “open journalism” is a noble one, and one I hope works out in the long term. But for now, it seems making the tough calls is the better option for newspapers looking for a firm foothold in digital.

Paid Content: All you need is love…and tablets…and smartphones

Paid-for news content is having a tough old time in the Internet age. Us readers are so used to getting news for free that even the lowest cost news and online content is shunned in favour of free site. According to two separate reports, from Forrester and the Columbia/Indiana University, there are two lifelines for news content – the rise of tablets and smartphones and…umm…’love’.

Easy one first. Analyst house Forrester has released its predictions for potential grown in the paid content market in the coming years. It’s being driven by the increasing number of smartphones and tablets out there. The firm predicts the market for music, games, film, TV and news content will grow by 65% by 2017 – bringing it to a total of £8bn. ‘Digital news’ specifically is expected to shoot up to almost £250m, a 77% increase in spending from us consumers.

Which all sounds like good news for those news outlets with paywalls erected around their content – the FT, The Times and New York Times and so on.

Forrester states the change will be driven by the appeal of new services available on cutting edge tech, although how this relates to news specifically isn’t clear. Forrester’s own Darika Ahrens says “Demand among European Internet users willing to pay for digital content grew between 2009 and 2010, but the number of online buyers didn’t due to a lack of compelling service offerings.”

So we need some more compelling services. And also a bit of ‘love’. That’s according to a study from  Columbia/Indiana University titled ‘Paying for What Was Free: Lessons from the New York Times Paywall’. 

As the name suggests, the study examined New York Times reader habits and motivations for paying for the paper’s content post-paywall. The 954 participants were shown two “justification paragraphs” that explained why the New York Times had opted for a paywall model.

One focused on the publisher making a profile from editorial, while the other emphasised the charge was needed to avoid the paper going out of business. The respondents were then asked to rate “how the information changed their support for the paywall and their willingness to pay”. By far and away, they were more likely to pay when facing up to the prospect of the paper closing.  Sadly, according to Paid Content, guilt is “not a guaranteed way to get readers to pay”, as most readers chose not to pay at all, regardless of the statement they read.

There are a few bright spots in the paid content space, but it’s a long slog toward a healthy, stable and profitable market. Love and smartphones are not enough.

The Telegraph vs The Guardian: Who has more readers?

Last week the latest National Readership Survey (NRS) figures were released, detailing how many of us Joe publics pick up and read a newspaper or news online every day. Despite being one set of figures, different media outlets managed to report the news with different angles. And quite self-serving angles at that.

Take for example The Telegraph’s opening line “More people read The Telegraph online and in print every day than any other quality daily, new independent figures reveal”.

Seems quite straightforward, survey shows more people read The Telegraph than any other paper – if you discount non-quality types like The Sun. The paper backs this up by stating “The first study to combine print and web readership has found that 1,946,000 people read The Telegraph every day, compared to 1,346,000 for The Times”.

All sounds good, until you read The Guardian’s piece on the same survey results. “The Guardian had the biggest combined print and online monthly readership of British national quality titles in the year to the end of March, according to the latest National Readership Survey (NRS) figures.”

But that sounds like The Guardian is saying it is the most read quality paper. It’s report has figures too, “The Guardian and guardian.co.uk’s readerships combined gave an average monthly readership of 8.95 million in the 12-month period, ahead of the Daily Telegraph/Telegraph.co.uk audience of 8.82 million”.

Ah, there is it you see. The Telegraph is measuring on the largest number of daily readers, whereas The Guardian has gone for average monthly readers over a year. So it’s sort of comparing one day to one year…very sort of. I’m more inclined towards The Guardian’s stats, as measuring over the last year seems like a better indication of readership levels. In reality there’s no way to be certain which of these papers’ is the more widely read. The only thing we’re sure of it The Indy is well and truly in fourth place, lagging behind even The Times despite its full fat paywall.   

@simonhill

UK Readers: ‘We love online news…as long as it is celeb gossip… on our iPads…and we don’t have to pay’

The Reuters Institute Digital News Report has revealed there’s something of a mix future for online news journalism and paid content.

Three-quarters of Brits read news everyday – which is low

According to the survey findings, based on a poll of 6,000 people from the UK, US, Germany, France and Denmark (so when I say ‘rest of the world’ that’s sort of not at all true), around three quarters of us Brits access news every day. ‘Access news’ meaning either watching TV, listening to radio, reading it online or in good old fashioned inky finger newspapers.  

Not a bad stat, but compared to the Germans we’re lagging behind. 90% of our Deutschland friends are accessing news on a daily basis. We’re also lagging behind the Denmark, the US and France.

Source: Reuters, via BBC News Online

Celebs vs politicians

But maybe it’s about the quality of news read, rather than quantity? Actually, no.

According to the BBC’s abridged reporting of the survey, us Brits are far more into celeb news (that is gossip, film and music) than political news. 21% of readers in the UK are hungry for celeb-centric stories, compared to 16% in the US, 14% in France and Germany and a miniscule 9% in Denmark (although to be far, I can’t name a Danish celeb).

The BBC attributes (blames) this on sites like Mail Online, Holy Moly and Female First.

In comparison, 37% of UK readers were interested in political news. This sounds good, until you compared it to the US’s 63%.         

Future is bright for online journalism and the social media savvy

The upside to this, from the future of journalism perspective, is UK users are more likely to find news online than anywhere else – 82% of those snap-shotted in the survey had read online news in the last week.

More good news for online comes in the social media usage and discovery stats. On average, 20% of readers are now likely to find a story through social media sites (Facebook and Twitter named specifically). For younger readers, those tweet posting / status updating whipper-snappers, this goes up to a whopping 43%. More exciting still, social media collectively surpasses search engines as a source – take that Google News.

Mixed results for paid content

Sadly, one of the lowest numbers in the entire report is the percentage of UK readers willing to pay for news online: just 4%. It’s not much better elsewhere, the highest figure came from Denmark and barely broke into double figures at 12%.

Its better news for those who’ve looked into a tablet app as well as a website – 21% of tablet owners have paid for news. As always this is always a slightly skewed statistic. Tablet owners tend to be at the upper end of the affluent scale, so have more dosh to splash on digital content. I’m not sure Mail Online readers will be queuing up to pay for a tablet app ticker of celebs posing at the Wimbledon final. Never say never though. 

So while there’s money to be made and online eyeballs to be grabbed, the ball is still in the media innovators’ corner to secure the future value of news journalism. The full report can be read for free online here.

@simonhill

Is this freemium, or just for speed? - The Times gets on Tumblr

There’s a brand new Tumblr page kicking about the web this week, and it is a little different to school days nostalgia, inappropriately placed QR codes or a love of charts and Venn diagrams.

A select few of the The Times newspaper’s editorial team have taken to Tumblr and are publishing blog posts, opinion pieces and picture stories. Since coming online yesterday posts have covered a range of topics including gay marriage, protests against Russian President Putin and a gloomy insight into the state of the British summer.    

But you may be thinking ‘hang on a minute, what about The Times’ paywall? Isn’t giving away content from some of their top writers flying in the face of the paid content model?’. And you wouldn’t be alone in these thoughts.

Hugo Rifkind seems to be answering similar questions on Twitter. Firstly, lets clarify this is not The Times attempting a freemium model, it’s ‘different’:

The driving force behind it seems to be allowing Times reports to provide content and opinion to readers at increased speed to the print and online site, cutting it from a day to “about 5 mins”:


Or, if you prefer, think of it as Twitter+

In fact, that seems like the best way to sum it up. The Times has a less straightforward social media play to non-paywall papers and online news sources – being behind a paywall means sharing content and engaging with readers has to be re-thought.

Direct engagement with content and Times reporters is limited to subscribers and buyers only, so posting on Tumblr is potentially a good way to give some insight into editorial coverage and tempt new readers within the Times’ paywall. It’s not the only paper experimenting with Tumblr, check out the Guardian’s Untangling the Web for another, but it does show The Times isn’t 100% closed to the idea of free content online.

@simonhill

Thanks for the tip @kchadda

Times uses Olympics to boost paywall subscribers…by removing the paywall

The Times’ paywall was the first to go up on a UK paper, and since being in place has fallen over on the odd occasions – seemingly by mistake. That was until the Queen had been on the throne for 60 years.

During the Jubilee weekend, a time when the majority of the British public chose to watch the Diamond Jubilee celebrations from the comfort and warmth of their own homes, someone at The Times though it was a good time to drop the paywall. This was an effort to attract un-paying eyeballs and, hopefully, generate a few more paying subscribers.

And it sort of worked. Some 6,000 people registered for The Times or Sunday Times sites over thw weekend according to Media Week. These 6,000 will now be hit up by marketing in an effort to boost subscription numbers. 

Bosses at The Times must have been pleased with this number, as the paper is now planning to drop the paywall again during the London 2012 Olympics – presumably thinking the same target audience that was glued to their TV will be stuck in offices during the games and sneaking a look online whenever they can.  However, the paywall will only be down for two or three days during the games, likely around the more prominent events.

Does this mean the paywall model will change following the Olympics, as some suggest? Probably not. As an early foray into the world of paid content it seems to have gone okay. Using increased interest in mass appeal events is more of a marketing evolution than it is a revolution in business model. It’s more likely we’ll see the paywall drop temporally in future around similar scale events – provided there is a consistent small boost in subscriber numbers when it does.

It’s not bad timing by the paper for another reason. A number of London tube stations are being fitted with Wifi in advance of the games, which will be free initially. The first stations are already online at King’s Cross and Warren Street. So those heading to the games, as well as London commuters, may stumble through the paywall in their pre-event browsing.

@simonhill

GigaOM launches ‘GigaOM Europe’

I say ‘launches’, they’d added a ‘Europe’ link to the nav bar. But this is more than a link.

It’s probably not escaped your notice GigaOM has been upping it’s not-US presence. In addition to appointing ex-Guardian tech staffer Bobbie Johnson as European editor, the site has also nabbed PaidContent and associated sites from the Guardian Media Group (see a pattern here) to strengthen its coverage areas and international reach.  

Why is this? To be blunt, Europe is different to the US. We have different laws and governance covering lovely things like data protection, file sharing and copyright of digital content, social media, privacy and lots of other technical what-nots that are in a near constant state of change. We’ve also got a whole host of companies based in the Europe – and have had for some time now. Last.fm, for example, kicked into life in East London. Plus, there’s a whole VC and financing sector operating in complete separation of the Mecca that we Brits like to believe Silicon Valley is. Oh, and the time is different over here too.

In short, you’d struggle to cover it all from the states. Or, to quote the site itself “Ultimately, we believe that not only is there an under-covered base of businesses in Europe, but there is also a new generation of international start-ups and digital companies being built here — and that the changes happening as a result of this shift deserve the kind of attention we can give it.”

So there is it – GigaOM Europe. Start reading.     

@simonhill

The Times’ left hand doesn’t know what its right is paying for

The Times published an analysis piece over the weekend by business news editor Emily Ford, titled “Why I’m not paying” (you’ll need a subscription to read the article). It’s a short one, but explains succinctly why Emily felt, after a year of paying for Spotify, she prefers the free version.

Despite getting rid of annoying ads, Emily felt syncing music to her mobile had become too much hassle and listening over the web for free is satisfactory. It doesn’t explain what Emily now does for mobile listening. You’d guess good old fashioned downloads or even CD ripping, but then you still have to deal with the hassle of uploading new purchases to your mobile or MP3 player.

Anyhow, Emily finishes her piece with the statement “when you can get something so good for free, why pay?” Any interesting point for a journalist on The Times, the paper with by far the highest and thickest paywall, to make. As Paid Content points out, her subs might have been more than a little surprised when this particular piece of copy crossed their desks.

You can’t compare The Times and Spotify like-for-like, The Times’ subscription model takes an ‘all or nothing’ approach.  You don’t get anything for free, not even the by-line.  However, both companies have similar goals for their paid content models – getting punters to pay for premium, quality content over free options or stealing it from the Interwebs.

Even with these refined, thought-out offerings, it seems not everyone can be convinced of the value of digital content.     

Unlucky for Some: Friday 13th will see Guardian iPad app charging readers

Last week, this article popped up amongst articles in my Guardian Tech RSS feed – a short questionnaire to the users of The Guardian’s iPad app. Apparently a quick New Year check-in to see how they are getting on.

A few days later the penny dropped. As Paid Content reports, the Guardian is about to start charging £9.99 a month subscription, after the limited time promo deal with Channel 4 ended. And on Friday 13th of all days.

So, they’re canvassing and figuring out what needs to be improved to convert as many users as possible to paying subscribers. Quite rightly. 

Converting the masses to paying for news online or their mobile device is the challenge for publishers. Look at what other digital content can you get for £10 a month. There’s all the music your ears and handle – and then a lot more – on almost any device you like with a Spotify Premium account.

Or you can get five one week digital subscriptions to The Times/The Sunday Times, which covers you for the iPad and The Times and Sunday Times websites. Like-for-like with The Guardian, The Times does seem like a better price - you get more or less the same deal (as Guardian.co.uk remains sans paywall) but for 5 weeks instead of a month. Not much in it though.  

Now compare the Guardian’s iPhone app, which currently has 17% paid-for users. That’s on either a £2.99 for six months or £4.99 a year deal, with three free stories a day. Guardian Media Group would be lucky to see that same figure for the iPad, given the price difference and the aim of the Guardian’s app to be “more reflective” and not about “scrambling to update it every minute or hour”.

The sweet spot, if one is developing, for paid content seems to lie between the £5-10 a month mark, and the Guardian’s app sits right at the top of that particular scale. My guess would be they’ll get a good number of subscribers who fall into the two camps of hardcore readers and iPad fanboys. But that can’t be a huge number, and certainly not everyone who’s tried the app to date. Convincing a wider audience, which would lead to a solid digital revenue, will take more than ‘reflective read’ approach.  

Less than 4% of Readers are Paying for News Online

With all the excitement of the Christmas break this little nugget of research information almost slipped past – almost.

A media habits survey by the Oliver & Ohlbaum consultancy found TV remains the news source of choice for consumers, with 75% of respondents turning on the tube for their daily updates. Online is only marginally lagging behind at 68%, and on average online readers are landing on 5.2 sites for their news intake – funnelled along by an RSS feed here and there presumably.

Online is outstripping the traditional print newspaper too, but sadly only a small fraction of respondents, 3.8%, are currently paying for online news. A low figure here is not surprising with so many sites offering their content for free – but sub 4% really is low.

Looking solely at mobiles and tablets, the number of payers jumps to 9% and 19% respectively. Paid Content puts this partly “down to the fact that tablet owners are early adopters, with more disposable income” and “the fact that those publishing for tablets have wised up after missing the boat with paid content on the wider Internet.”

Both good facts. It’s also worth considering readers may not begrudge paying for online news if it is mobile, following them on their phone and tablet wherever they wonder – much the way paying for digital music streaming seems more attractive when packaged with a mobile app and subscription.

Where does this leave those humble web editors trying to jazz up there online content? If converting the masses of online readers to paid content relies on readers owning a flash (that is fancy flash, not Flash the video format) tablet or smartphone and publishers putting up cash for device-orientated content, how do you reach the average laptop user who’s still tip-tapping at his keyboard?

Image source: Oliver & Ohlbaum via Paid Content